Frequently Asked Questions
What will happen at the initial appointment?
You will be asked to fill in some preliminary paperwork and sign a consent form for treatment (please arrive 10 minutes early to complete this). Your practitioner will discuss your case history and perform some or all of the following: posture evaluation, range of motion testing, spinal palpation, orthopedic and neurological assessment. Treatment will then be initiated on the first visit.
What should I bring and what should I wear?
Please bring any relevant X Rays, scans, MRI’s (within the past 3 years) or blood test results to your chiropractic appointment. Also bring your health fund card, as we have a Hicaps terminal for instant health fund claims processing.
You should wear loose, comfortable clothes. Males should bring shorts for chiropractic treatment of the hips or lower limbs. Women will be provided with a gown if necessary.
How many treatments will I need?
As everyone is individual, the number and frequency of visits depends on your condition. Longer term or more severe conditions will generally need more treatment, whereas more recent or milder conditions need less treatment. Your practitioner will discuss this with you.
Do health funds cover this treatment?
Most private health funds offer extras cover that includes chiropractic treatment and natural therapies (including remedial massage). Health insurance generally covers a portion of the fee, with the balance payable by the patient. We have a Hicaps terminal for instant claims processing.
Does Medicare and NDIS cover this treatment?
Patients with chronic health conditions may be eligible for a Medicare EPC (enhanced primary care) plan, at the discretion of their GP. The plan allows up to five visits per year, and pays a set amount per visit. The patient is requested to pay the normal treatment fee, with the Medicare rebate of $56 processed at the same time.
Most NDIS participants who are Self-Managed or Plan-Managed by a third party agency are covered for allied health services under the category “Improved Daily Living” (CB Daily Activity). Chiropractic treament and remedial massage are included.
Does DVA cover this treatment?
DVA (Dept Veteran’s Affairs) card holders are covered for chiropractic treatment that is clinically necessary. A Gold card covers treatment for all conditions, while a white card covers treatment for specific, accepted conditions only. Referral by a GP is required, valid for up to 12 sessions or one year, whichever ends first. The DVA fee is accepted as full payment.
Does work cover and auto accident insurance cover this treatment?
We are registered for chiropractic treatment of work cover and auto accident cases. Prior authorisation from the insurer is required to obtain a claim number. A GP’s referral is not required to commence treatment, however this may become necessary for continuing treatment.
Does the treatment hurt?
Everyone has their individual pain threshold, however every effort is taken to avoid causing discomfort. The treatment is generally relaxing and gives a sense of wellbeing. Your feedback is important to make sure you remain comfortable throughout the treatment session.
What is the cancellation policy?
Appointment cancellations and rescheduling must be done at least 24 hours in advance to give others the opportunity to take your place. A cancellation fee may be charged for last minute changes or no shows.
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